Table of contents

Technical Documentation Article

Last Updated: January 4, 2025

1. Introduction

Robopost is committed to providing a secure and reliable platform for managing social media accounts. As a trusted all-in-one solution for scheduling, automating, and publishing social media posts, user data security is integral to our service. This documentation explains the variety of security measures we employ—including encryption, secure authentication, API hardening, and continuous monitoring—to protect user information and maintain data integrity across our platform.

2. Security Overview and Design Principles

Robopost is designed with a security-first approach, building on the following core principles:

  • Confidentiality: Ensuring that data is accessible only to authorized users.
  • Integrity: Protecting data from unauthorized modifications.
  • Availability: Guaranteeing that data and services remain accessible to legitimate users.
  • Defense in Depth: Implementing multiple layers of security controls to safeguard user data.
  • Zero Trust: Never assuming trust; every access request is validated irrespective of its origin.

These principles guide our implementation of various security techniques, ensuring robust protection for every component of the platform.

3. Data Encryption

Encryption is the cornerstone of Robopost’s data protection strategy. We use proven, industry-standard protocols and algorithms to ensure that data remains confidential and intact.

3.1 Encryption in Transit

  • Transport Layer Security (TLS):
    All communications between clients (web browsers, mobile apps) and Robopost servers are secured using TLS (currently TLS 1.2 and 1.3). This prevents man-in-the-middle attacks and ensures data confidentiality while in transit.
  • Secure Channel Negotiation:
    Our systems employ strong cipher suites and certificate pinning to verify the identity of communicating endpoints, reducing the risk of session hijacking.

3.2 Encryption at Rest

  • Advanced Encryption Standard (AES):
    Data stored in our databases and file storage systems is encrypted using AES-256. This ensures that even in the event of unauthorized physical access to our servers, user data remains unusable.
  • Database Encryption:
    Sensitive information (e.g., user credentials, personal settings) is stored in encrypted columns. We also use transparent data encryption (TDE) on supported database engines to secure backup files and system logs.
  • Key Management:
    Encryption keys are managed using a dedicated key management service (KMS) that enforces strict access policies, periodic key rotation, and audit logging. This minimizes the risk of key compromise and unauthorized decryption.

4. Authentication and Authorization

Access controls are implemented using multiple layers of verification and authorization, ensuring that users and system components are who they claim to be.

4.1 Role-Based Access Control (RBAC)

  • Granular Permissions:
    Robopost leverages RBAC to manage access rights. Permissions are assigned based on user roles (admin, team member, guest, etc.), ensuring that each team member only accesses the components relevant to their responsibilities.
  • Team Rights Management:
    Our platform allows account administrators to configure and enforce policies that control who can publish, schedule, or view posts. This minimizes insider risks and enforces the principle of least privilege.

4.2 Session Management

  • Secure Sessions:
    Robust session management practices are implemented, with session tokens encrypted, signed, and securely stored to prevent session hijacking.
  • Timeouts and Revocations:
    Inactive sessions are automatically terminated, and session tokens are revoked upon logout or suspicious activity detection, ensuring that stale sessions cannot be exploited.

5. Secure Communication Channels

Beyond the encryption of data in transit, Robopost maintains secure channels for both internal and external communications:

  • Internal Service Communication:
    Microservices and internal APIs communicate over internal networks protected by VPNs and firewall segmentation, reducing the risk of lateral attacks.
  • Email and Notification Security:
    All outgoing emails and notifications (e.g., password resets, alerts) are transmitted using secure channels and signed emails to prevent spoofing and phishing.

6. API Security and Data Integrity

Our API interfaces are designed and maintained with robust security practices:

  • OAuth 2.0:
    Third-party integrations and API consumers use OAuth 2.0 for secure authorization, ensuring that tokens are scoped and time-limited.
  • Input Validation and Sanitization:
    All API endpoints incorporate strict input validation and output encoding to prevent common web vulnerabilities such as SQL injection, cross-site scripting (XSS), and cross-site request forgery (CSRF).
  • Rate Limiting and Throttling:
    To prevent brute-force attacks and abuse, our APIs enforce rate limiting. Suspicious or excessive requests are temporarily blocked and logged for further investigation.

7. Network and Infrastructure Security

Robopost’s infrastructure is built on top of a robust cloud architecture that follows best practices in physical and virtual security:

  • Firewalls and Intrusion Detection Systems (IDS):
    Traffic flowing into and out of our network is continuously monitored. Firewalls and IDS/IPS systems detect and block malicious traffic before it reaches internal systems.
  • Virtual Private Cloud (VPC):
    Our hosting environment is segmented into VPCs with strict security group rules, ensuring that only authorized communications occur between components.
  • Regular Patch Management:
    Systems, servers, and applications are regularly updated and patched to protect against known vulnerabilities.

8. Compliance, Auditing, and Monitoring

Continuous monitoring, logging, and regular compliance audits are critical components of our security framework:

  • Audit Logging:
    Every access event, configuration change, and security-related action is logged with timestamped, immutable audit logs. These logs are regularly reviewed and stored securely.
  • Compliance Standards:
    Robopost adheres to internationally recognized security and privacy standards such as GDPR, ISO 27001, and SOC 2. Regular external audits verify our adherence to these standards.
  • Real-Time Monitoring:
    Our security operations center (SOC) utilizes real-time dashboards, anomaly detection, and automated alert systems to detect and remediate potential security incidents swiftly.

9. Incident Response and Vulnerability Management

Robopost maintains a robust incident response framework that includes:

  • Incident Response Plan:
    A defined set of procedures is in place to address any security breaches. This includes immediate isolation, investigation, notification of stakeholders, and remediation.
  • Vulnerability Scanning and Penetration Testing:
    Regular internal and third-party penetration tests help identify vulnerabilities. Automated vulnerability scanners and routine security assessments ensure that systems are always protected against emerging threats.

At Robopost, protecting user security is at the heart of our platform’s design and operational practices. Through the use of advanced encryption, robust authentication mechanisms, comprehensive network security measures, and continuous monitoring and auditing, we strive to create an environment where users can manage their social media accounts confidently and securely.