Keatext

Unlock the power of feedback with Keatext, the AI-driven text analytics platform that transforms customer and employee insights into actionable strategies. Designed to analyze reviews, surveys, and support tickets, Keatext provides tailored AI recommendations that enhance experiences for everyone involved.

What sets Keatext apart is its seamless integration; there's no need to overhaul your existing technology stack. As a standalone, cloud-based solution, it fits effortlessly into your current system. Whether you choose to upload your own data files or leverage Keatext’s robust integrations, you’ll quickly uncover vital insights that help pinpoint potential blind spots affecting satisfaction levels.

Businesses that adopt Keatext gain clarity on what influences customer and employee experiences, enabling them to make smarter, data-informed decisions. The platform helps identify key drivers of satisfaction—equipping organizations with AI-driven recommendations tailored specifically to your unique context. This means you’ll receive actionable suggestions that could significantly enhance people’s experiences.

Additionally, Keatext offers user-friendly reporting features that facilitate the easy sharing of insights across teams and management levels. Its applications extend to critical metrics like Net Promoter Score (NPS) and Customer Satisfaction (CSAT), helping to illuminate the root causes behind negative feedback and offering strategies to improve resolution times, ultimately reducing churn.

With Keatext, turn feedback into foresight and empower your organization to take decisive action towards enhancing experiences and driving success.