Tidio
AI-powered live chat, chatbot & help desk platform for website support and sales.
Tidio is a unified customer service platform combining live chat, ticketing, chatbots, and an AI agent named Lyro. It’s designed for small to medium-sized businesses aiming to streamline support, automate repetitive queries, engage website visitors, and increase conversions and customer satisfaction.
Key Features
Real-time live chat with website visitors.
AI agent (Lyro) that answers common customer questions and integrates with chat, email, and social channels.
Workflow automation (“Flows”) for lead capture, chat routing, and proactive visitor engagement.
Omni-channel integrations with platforms like Shopify, WordPress, and social messengers, plus a shared inbox.
Usage-based pricing based on “billable conversations” (human-agent replies) and optional add-ons (AI conversations, chatbot visitor quotas).
Free forever plan for small teams or early-stage websites.
Enterprise plans (Plus / Premium) for high-volume, multi-site, multilingual, or managed deployments.